Social media is breaking new grounds and opening more opportunities for businesses all over the world. More and more business people are signing up for Twitter accounts every day. With millions using Twitter as part of their daily routine, you can’t help but spot some opportunities that can really help you in your business. One great use of Twitter is for business customer service. If you’re still skeptical about it, here are 10 reasons why Twitter is great for business customer service.
Reaching out globally – Twitter takes care of geographical barriers that hinders your from serving your customers. With a Twitter account for customer service, you can have your clients post questions and other queries no matter where they are in the world. Any updates that you have for your business can also be seen by whoever is following you.
Provide customer service in real time – With Twitter questions can be asked by your customers any time. And since you can log in to Twitter anywhere you are with your phone, you can provide them the customer service they need in real time. It is also visible customer service
Positive branding – Twitter is viral, so if you have made a customer happy with expert customer service on time they will talk about it. They will tweet about it and other people will see how great your customer service is and it makes for great publicity for your business.
Gets your support team active – By using Twitter as a means of providing customer service you are ensuring that your support staff are doing something proactive rather than being reactive when phone calls or emails come in. This helps them to engage more with your customers and can give you instant feedback on what your customers are saying about your business.
Cut down on support costs – Signing up for a Twitter account is free. This helps you reach out and be active with your customer service with virtually no costs involved.
Real time customer feedback – Twitter presents a way for customers to be heard by you. They can post comments anytime on Twitter so you can track what they are saying about your business and your customer service if you have the right monitoring. You can in turn use this information to make your business better.
Getting your customers informed – Got some freebies to give out? Tweet them. You can announce promotional campaigns to your customer through Twitter. This is both easy to do and cost free.
Promoting brand loyalty online – By providing customer service online, you are making sure that your business is always there to help your customers. This gives them a sense of security that will make them want to stay with your service or your business.
Product news and updates – News and updates about old and new products can spread like wildfire when posted on Twitter. This is a great way of getting the information out for your customers anywhere they might be.
Client – customer interaction – With Twitter, you can interact with customer in a more intimate setting. Occasionally mentioning customers in tweets and thanking them for doing business with your can greatly help your business prosper.
With twitter, professional customer service can be made available to your clients in an easy and cost efficient way.